Agency banking network
Retailers acting as cash-in and cash-out points in small towns.
IC
Imba Capital Bank
Commercial and mobile-first retail banking
- Harare
- Founded 1998
- 2,400+ people
Company overview
A commercial bank rebuilding itself around mobile lending and agency banking for small businesses.
Imba Capital Bank started as a merchant bank serving corporates and has grown into a full-service commercial bank with branches in every province.
Under Group Chief Executive Chipo Mutasa, the bank has shifted investment toward mobile lending, agency banking through retailers, and products for informal traders.
Leadership
-
CM
Chipo Mutasa Group Chief Executive
-
TC
Tapiwa Chikore Chief Digital Officer
-
NM
Nyarai Munyoro Chief Risk Officer
Company milestones
- 1998 Founded as a merchant bank.
- 2009 Commercial banking licence and branch network launched.
- 2019 Agency banking pilot with rural retailers.
- 2023 Mobile credit product launched for small traders.
- 2026 Partnership with Nyanga Digital on savings-linked credit.
Projects & investments
SME growth fund
Dedicated lending window for women- and youth-owned businesses.
Core banking upgrade
Multi-year technology replacement programme.
Innovation
The bank uses transaction histories from mobile wallets and utility payments to score customers who have no formal credit record.
Social impact
Imba Capital runs a financial literacy programme in secondary schools and sponsors a business plan competition for young entrepreneurs.
Recent stories
The Leader Exclusive
Chipo Mutasa: "Banking the next ten million is a trust problem, not a technology problem"
The Group Chief Executive of Imba Capital Bank on mobile credit, partnering with startups, and what a bank owes the informal economy.
Banking & Finance
Mobile credit scoring and the race to bank Zimbabwe's informal traders
Banks and fintechs are using payment histories to lend to people with no formal credit record. Getting it right is harder than it looks.